Shipping Policy
Shipping Policy
Processing times, estimated delivery, tracking, split shipments, delays, address accuracy, package issues and international shipping information.
Order Processing
Most in-stock orders are generally processed within 1–2 business days after payment authorization.
Shipping Methods & Charges
Available shipping methods and applicable charges are displayed during checkout before payment is completed.
Estimated United States Delivery
For supported United States destinations, estimated carrier transit is generally 7–15 business days after shipment.
Fulfillment & Shipping Origin
Orders may be fulfilled through appropriate inventory locations, logistics providers or fulfillment partners depending on availability and destination.
Tracking Information
When tracking is available, shipment information may be provided after dispatch. Initial carrier scans may take time to appear.
Split Shipments
Orders containing multiple products may occasionally be shipped separately and arrive at different times.
Delivery Delays
Weather, carrier operations, holidays, peak periods, remote destinations and transportation interruptions may affect delivery timing.
Missing or Lost Packages
If tracking appears stalled for an extended period or an order is significantly outside the estimated delivery range, contact Customer Care.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address. Contact us promptly if an error is discovered.
Failed or Refused Delivery
Additional handling or shipping costs may apply where delivery fails because of incorrect customer information, refusal or repeated unsuccessful delivery attempts, where permitted by law.
Product Packaging
Toys may be shipped in protective packaging appropriate to their size and construction. Keep packaging until you have confirmed that the product and included parts arrived correctly.
International Orders
Where international delivery is available, shipping times vary by destination and carrier. Customs duties, import taxes or local charges may apply unless otherwise stated.
Official Business Information
Legal Company: Guangzhou Haijue Trading Co., Ltd.
Legal Representative: Yang Qiuju
Unified Social Credit Code: 91440106MAEXLEQ94D
Website: puzhev.com
Registered address is not an authorized return address.