Customer Care

Our team can assist with product questions, orders, shipping, returns, refunds and store information.

Customer Service Hours: 8:00 AM – 10:00 PM Daily.

Questions Before Ordering

If you need clarification regarding size, included pieces, materials, age guidance, product function or intended use, contact us before ordering whenever possible.

Questions About Toys

Please provide the exact product name or product-page link when asking about an item so we can identify the correct toy.

Existing Orders

Provide your order number, contact email and a clear description of the request. Never send full card numbers, passwords or security codes by email.

Shipping Support

Orders are generally processed within 1–2 business days. Estimated carrier transit for supported U.S. destinations is generally 7–15 business days after shipment.

Damaged or Incorrect Items

If a product arrives damaged, incorrect or materially different from the listing, contact us promptly and provide photographs of the item, packaging and shipping label where relevant.

Missing Pieces or Components

If a product appears incomplete, contact us with photographs showing the received contents and packaging so the issue can be reviewed.

Returns & Refunds

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact Customer Care before returning merchandise.

Business Information

puzhev™ is operated by Guangzhou Haijue Trading Co., Ltd. The Legal Representative is Yang Qiuju.